Data Collection

Lights, Camera, Action! (referred to as "we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, and disclose information when you use our website (www.lights-camera-action.com.au), enrol in our courses, or otherwise interact with us. We are located at Level 12, 259 George Street, Sydney NSW 2000, Australia. Our phone number is +61 3 7726 2321, and our email address for privacy inquiries is privacy@lights-camera-action.com.au.

Information We Collect

  • Personal Information: We collect personal information that you provide to us directly, such as your name, email address, phone number, postal address, date of birth, and educational background. This information is collected when you register for a course, subscribe to our newsletter, request information, or contact us for support.
  • Payment Information: When you enrol in a course, we collect payment information such as your credit card details or bank account information. This information is processed securely by our payment gateway providers and is not stored on our servers.
  • Usage Data: We automatically collect certain information about your use of our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This information helps us to analyse trends, administer the site, track user movements, and gather broad demographic information for aggregate use.
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities on our website. Cookies are small text files that are stored on your device to help us remember your preferences and track your usage patterns. You can control the use of cookies through your browser settings. Please refer to our Cookies Policy for more information.
  • Communications: We may retain copies of any communications you send to us, including emails, chat logs, and social media messages. This helps us to provide better customer support and improve our services.

Data Usage

We use the information we collect for the following purposes:

  • Providing and Improving Our Services: We use your information to provide you with access to our courses, respond to your inquiries, and improve the quality of our website and services.
  • Personalisation: We may use your information to personalise your experience on our website, such as recommending courses that may be of interest to you.
  • Marketing Communications: With your consent, we may send you marketing communications about our courses, promotions, and other news. You can opt out of receiving these communications at any time by clicking the unsubscribe link in the email or contacting us directly.
  • Payment Processing: We use your payment information to process your enrolment fees and other transactions.
  • Legal Compliance: We may use your information to comply with applicable laws and regulations, such as responding to legal requests or resolving disputes.
  • Analytics: We use usage data and cookies to analyse trends, track user behaviour, and improve the performance of our website.
  • Security: We use your information to protect the security and integrity of our website and services, such as detecting and preventing fraud.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. These measures include:

  • Encryption: We use encryption technology to protect sensitive information during transmission.
  • Access Controls: We restrict access to your personal information to authorised personnel only.
  • Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
  • Data Retention: We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
  • Secure Payment Processing: We use trusted third-party payment processors to handle payment transactions securely.

While we strive to protect your personal information, please note that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Your Rights

You have certain rights regarding your personal information, including:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
  • Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
  • Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights, please contact us at privacy@lights-camera-action.com.au. We will respond to your request within a reasonable timeframe.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Last Updated" date above. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Lights, Camera, Action!
Level 12, 259 George Street
Sydney NSW 2000
Australia
Phone: +61 524767766
Email: privacy@lights-camera-action.com.au

Australian Privacy Principles

We adhere to the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). These principles govern the way we collect, use, disclose, and store your personal information. For more information about the APPs, please visit the website of the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Cross-Border Data Transfers

In some cases, we may transfer your personal information to recipients located outside of Australia. This may occur when we use third-party service providers who are based overseas. Before transferring your information, we will take reasonable steps to ensure that the recipient is subject to privacy obligations that are at least comparable to the APPs.

Data Breach Notification

In the event of a data breach that is likely to result in serious harm to you, we will notify you and the OAIC as required by the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth). We will take prompt action to contain the breach and minimise any potential harm.

Complaints

If you believe that we have breached the APPs or have mishandled your personal information, you have the right to make a complaint. Please contact us at privacy@lights-camera-action.com.au with details of your complaint. We will investigate your complaint and respond to you within a reasonable timeframe. If you are not satisfied with our response, you can contact the OAIC to lodge a complaint.

Children's Privacy

Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@lights-camera-action.com.au, and we will take steps to remove the information from our systems.

Links to Other Websites

Our website may contain links to other websites that are not owned or controlled by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any website you visit.